HomeCustomersUpgrade Remodeling
Customer Story · 60 days

How Upgrade Remodeling installed Revenue OS and broke its all-time sales record. Twice. In 60 days.

Same team. Same comp. Same lead source. In their first full month on the platform, the average rep got 87% more productive — and the team posted the highest-grossing month in company history.

+87%
Per-rep productivity
$45K → $84K per rep, per month
+180%
YoY revenue, same month
$898K → $2.52M, May '25 → May '26
60
Days from install to all-time record
Installed April 8, 2026
Industry
Home services
Location
VA & NC
Team size
~30 sales reps
Plan
Pro
Installed
April 8, 2026
01 —The Setup

A growing team. An inconsistent floor.

Upgrade had veterans hitting their numbers. They were also hiring aggressively — and the new reps were dragging the team average down. Training was inconsistent. Objection handling lived in tribal knowledge. Managers had no scalable way to enforce daily discipline.

CEO Khader Mughrabi didn't need more reps, more leads, or a new comp plan. He needed a system that installed the playbook on every rep, every day, automatically.

02 —The Install

Four pillars. One operating system.

Revenue OS deployed across the Upgrade floor on April 8. The four pillars of the Compliance Score™ started moving the same week.

01 — Training
The lesson installs.
Objection Bootcamp lessons assigned daily. Quizzes scored. Certification tracked at the rep level — visible to managers in real time.
02 — Accountability
The behavior compounds.
Role plays submitted before live appointments. AI-scored. Daily tasks tracked. Streaks measured. Every rep sees their own Compliance Score™ — every day.
03 — Intelligence
The call gets scored.
Field, Floor and Zoom calls flow into Intel Suite™. Transcribed. Scored. Coached. The system knows which reps are applying the lesson on real prospects — and which aren't.
04 — Enforcement
The manager has the dashboard.
Below-65 reps auto-escalated. At-risk patterns flagged before they show up in the missed-quota report. Managers know exactly what to coach, when to coach it, and to whom.
03 —The Proof

Three consecutive record months.

March 2026 was Upgrade's last month before Revenue OS. April broke their all-time record. May broke April. The trajectory lines up one-to-one with the install date.

March 2026
$1.57M
60 net deals
Pre-Revenue OS baseline
April 2026
$2.26M
78 net deals · +44%
Installed April 8 · partial month
All-time record
May 2026
$2.52M
87 net deals · +60% vs March
First full month on Revenue OS
+87%
Per-rep productivity lift
The average rep on the team went from $45K/month to $84K/month — without new headcount, comp changes, or new lead sources.
+180%
YoY revenue, same month
May 2025 to May 2026: $898K → $2.52M. Nearly tripled in the same calendar month, year over year.
+42%
Average deal size lift
AOV moved from $20.4K to $29.0K. The team is closing bigger deals — not just more of them.
"We grew before. Now we measure why. Two all-time record months in 60 days — and the Compliance Score still says we're developing. That's the part I can't get over."
Khader Mughrabi · CEO, Upgrade Remodeling
04 —How They Did It

The team didn't just produce more. They practiced more.

The revenue lift is downstream of measurable rep behavior. Trailing 30-day engagement from inside Revenue OS:

894
Role plays completed
89%
Role play pass rate
9
Reps at 100% training completion
100
Manager enforcement score
And the Compliance Score™ is still 70.

Upgrade's score is sitting in the “Developing” tier. They broke their all-time revenue record before reaching “Established.” The system has more to give — and the team hasn't seen the ceiling.

Begin

Install the system. Watch the numbers move.

Book a demo. See your team's first Compliance Score™ within 14 days. Or skip the call and start with Academy today.

No contract. 7-day trial. Cancel anytime.